U.S. and CANADA-NON HOLIDAY
All floral orders outside our local delivery area will be directed to a professional florist who can best create and deliver your selection.
A customer in California must place their order by 10:00 AM Pacific time to ensure delivery to a recipient in New York.
A customer in New York needs to place their order by 4:00 PM Eastern time to ensure same-day delivery to a recipient in California.
FLOWERS, PLANTS & GIFT BASKETS:
All floral, plant and gift basket orders outside our local delivery area will be directed to a professional florist who can best create and deliver your selection. Our selected florists will use only the freshest product in keeping with the "look and feel" of the item you selected and the specifications you listed in our Special Instructions section of the order. The florist may substitute specific flower varieties and/or colors while keeping with the look and feel of your selected products.
HOLIDAY DELIVERY INFORMATION
The nature of the floral business is one that is extremely time sensitive especially during major holiday periods. These holiday periods in the U.S. include Thanksgiving, Christmas, Valentine's Day, Easter, Professional Secretariesâ€™ Week, and Mother's Day. While we offer our customers same day delivery on orders placed as late as 1:00 PM in the recipient's time zone on a regular non-holiday day, the high volume of orders we handle during holiday weeks may prevent us from guaranteeing same day delivery. During these holidays, we will ask you for flexible delivery dates (usually 2-3 days before the holiday) to ensure your orders are delivered on time for these important days. Please keep this in mind when placing your holiday orders. During these peak holiday periods, the volume of floral and gift orders being delivered by our fulfilling florists often causes us to "cut-off", thereby ceasing to accept any additional orders for guaranteed holiday delivery. We will do our best to fulfill your order, but there will be a point in time where florists simply can not design and deliver any more orders. We have the latest realistic "cut-offs" in the industry; and we will continue to do so on a holiday-by-holiday basis to ensure your 100% satisfaction.
International holidays vary by country; our customer service team will inform you immediately if your delivery date coincides with an international holiday.
Matlack Florist guarantees 100% satisfaction on every international order. Delivery is guaranteed within 3 business days.
Our network of international florists will create and deliver the finest floral gifts. These arrangements may vary as a result of different minimums based on current monetary exchange rates, local customs and traditions, as well as the availability and unique seasonality of flowers. A $12.00US international transfer charge is added to the regular service charge on all international orders.
How do I place an international order?
Local customs and product availability vary greatly from one country to another; our selections allow our international staff to best place your order. If you wish to place an international order now, locate the appropriate link in the International section of the lef-side menu, or visit our International Order Page.
If you have any questions regarding international orders, please contact us.