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General and Non-Holiday Delivery Information

• Orders received before 1:00 PM, of recipient's local time, can be delivered the SAME day.
• Orders received after 1:00 PM, of recipient's local time, will be delivered the NEXT day.
• Orders received after 1:00 PM on Saturday, of recipient's local time, will be delivered on Monday.

A customer in California must place their order by 10:00 AM Pacific time to ensure delivery to a recipient in New York.

A customer in New York needs to place their order by 4:00 PM Eastern time to ensure same-day delivery to a recipient in California.

General and Non-Holiday International Delivery

Local Delivery Service

New Customer?

MY ACCOUNT:
Register with us and receive special benefits such as our gift reminder service and address book. Take advantage of faster checkout, upcoming online order tracking, and the ability to maintain an optional House Account with direct billing. With our reminder service, you won't forget an important date again and you'll be able to store frequently used addresses for faster checkout! Track your orders and optionally apply your orders to your Matlack Florist House Account. Simply place your first order, using your credit card, and when you finish you'll be presented with the option to create your own secure "My Account" and enjoy all the benefits it provides! Once your account is created, you will receive an email with your User Name and Password; you can now Log In. You will now see your name and options listed below it. Your profile is now active which will place appropriate information from your profile into your order. You must log in to activate your profile information for your orders. At any time you may update your profile and other options listed in "My Account." When you Log Out your profile information will not be used for your order.

EXISTING MATLACK FLORIST HOUSE ACCOUNTS:
If you have an existing Matlack Florist House account, and you wish to place orders on your account from our web site, you will need to create your own "My Account." Simply place your first order using your credit card; we must do this for security reasons. When you finish your order you'll be presented with the option to create your own secure "My Account." Enter the required password information and complete your order. Once your account is created, you will receive an email with your User Name and Password; you can now Log In. You will now see your name and options listed below it. Your profile is now active which will place appropriate information from your profile into your order. You must log in to activate your profile information for your orders. Enter your House ACCOUNT ID in the box provided and select the option(s) that allow you to place your orders on your Matlack Florist House Account. At any time you may update your profile and other options listed in "My Account." When you Log Out your profile information will not be used for your order.

NEW MATLACK FLORIST HOUSE ACCOUNT:
If you desire to open a House Account simply place your first order using your credit card; we must do this for security reasons. When you finish your order you'll be presented with the option to create your own secure "My Account." Enter the required password information and complete your order. Once your account is created, you will receive an email with your User Name and Password; you can now Log In. You will now see your name and options listed below it. Your profile is now active which will place appropriate information from your profile into your order. You must log in to activate your profile information for your orders. Select the House Account option which will allow you to place your orders on your upcoming new Matlack Florist House Account. After Updating your Profile you can finish your next order and the temporary ID called NEWACC will be placed as a House Account ID in your order. We will process your order and create your own unique House Account ID; after receiving your bill in the mail Log In and enter your new House Account ID in your Profile and then click to Update. Now when you come to our site, and Log In to activate your Profile, your new House Account ID will be displayed in your order. When you Log Out your profile information will not be used for your order.

How To Order

Seasonal and other featured collections are listed within the In Bloom section. We also have items grouped by product type, price, sentiment and occasion.. After choosing your gift you can customize your Enclosure Card message and add add balloons and stuffed animal or chocolates. We also provide a Special Instructions section where you give your florist important information. Here is where information such as the time of the viewing for a funeral service is placed or helpful delivery instructions. Also, you may want to "custom tailor" your order for coloration or style. Your comments such as "use pinks and mauves, for a new baby girl" helps your professional designer get close to the "look and feel" of your gift. Our methodology of ordering has given us the highest marks for customer satisfaction.

After completing these areas, you'll fill in Recipient Information, any payment information, and date of delivery. You can edit your Enclosure Card Message and Special Instructions here, also. You'll also be able to utilize all the benefits by creating your own 'my account'. You can now send your order! You will receive an email confirmation of your order.

Security

Matlack Florist is committed to protecting your information. All connections to our site are implemented under Secure Sockets Layer(SSL) encryption technology; these are the highest standards to date. Data at rest is also encrypted.

Privacy

Our policy is quite simple; all information we gather is never used outside of Matlack Florist. We do use "cookies" to identify that you are a previous customer and to provide helpful features to you. A "cookie" is a small file stored on your computer by a web site, which identifies you with a numeric ID and stores certain information about your activity on the site. Most browsers will automatically accept these cookies and allow you to disable the feature; however, do not disable this feature. You may experience difficulties and our site may not function properly for you.

Contact

We welcome your comments, questions and suggestions on how we can better serve your online purchasing needs.

Your 100% satisfaction is guaranteed! If you are not completely satisfied with your floral purchase, please let us know immediately using our Order Inquiry Form.

ADDRESS:
210 North Chester Rd (Route 352)
West Chester, PA 19380
Local Phone: 610-431-3077     Toll Free: 800-551-4584      Fax: 610-431-1794

Payment

Currency: US dollars

Credit Card: You can pay by these major credit cards:

Frequently Asked Questions

How do you select the florist to best fill my order outside of your delivery area?
We are a member of FTD and Teleflora which are the major florist networks. Matlack Florist best selects the fulfilling florist based upon capability and proximity. Capability means being able to fill the order to value at the appropriate price point and ensure timely delivery. Capability also includes that particular florist's specialties or product selections. For example, if plants are desired, a florist with a greenhouse may ensure a better plant gift. Selections are made from our nationwide database of affiliated florists, numbering around 52,000, which is updated monthly. At Matlack Florist if a florist has historically shown excellent performance, they are preferentially placed for selection. Over the years we have accumulated this data and the major floral affiliations, such as FTD and Teleflora, assist us in continuing to refine our selections. The reverse is also true; we "flag" poor performers to ensure the utmost in customer satisfaction. Beyond ranking them, we attach ongoing notes about their problem resolution, uniqueness of product, or any information that might help us. In just a few keystrokes we are able to select the most appropriate florist for that order. Proximity means that, if the time between ordering and delivery is extremely short, we can choose the best qualified florist that is the closest to the location to best fill the order.

Can we have our order sent to our preferred florist?
YES; as long as your favorite florist is a among the 52,000 member florists in one of the major national affiliations consisting of FTD or Teleflora. [In order to be a member in one of these organizations, a florist must meet certain eligibility requirements.] Simply enter the name of your favorite florist in the Special Instructions.

Can I customize my order and describe what I would like my order to be?
YES; We encourage our customers to add comments in our Special Instructions section to describe coloration and even types of products. Something like "use pinks & mauves, add a red rose, no carnations" directs your designer to make a quality product as close to your desires as possible. Because inventory varies at each florist from day-to-day, florists might not have exact flower varieties or colors available. The florist may substitute specific flower varieties and/or colors while keeping with the look and feel of your selected products and the Special Instructions.

How does my Personal Profile help me?
When you enter our site, the information you optionally add to your profile will be automatically placed in the order; this will allow you to minimize keystrokes and complete your order even faster. You will be given the chance to create a personal profile during the order process, as well as sign up for e-mail reminders for future orders. More information...

How do I place an international order?
Local customs and product availability vary greatly from one country to another; our selections allow our international staff to best place your order. If you wish to place an international order now, close this window to return to the previous order page. From the order page you can click on the "International Order" tab.

Will I get a confirmation of my order?
YES; you will receive an email confirmation of your order after your order is submitted. For local orders delivered directly by Matlack Florist, you will also receive a delivery confirmation upon completion on delivery

What is a Matlack Florist House Account?
A Matlack Florist House Account allows you to charge your order and receive a bill, and then pay us with a check when your receive it. You must have a valid credit card on file in order to establish a House Account. You will be given the opportunity to establish this account before completing your order.

Existing House Accounts have up to a 6-digit ACCOUNT ID. This ID is printed in the upper right hand corner of the remittance stub, and, on the bottom right hand corner of the bill. If you do not know your ACCOUNT ID, please call or email us.

Click "Make payment by House Account", and enter your HOUSE ACCOUNT ID in the box provided."

What if I am not satisfied with the order that was sent?
We guarantee your complete satisfaction with our products and services. If for any reason you are dissatisfied, please notify us immediately. We wish you many hours of enjoyment from our flowers, plants and gifts. If you are not completely satisfied with your floral order, please let us know immediately at Customer Service

Don't see your FAQ?
If you don't see your FAQ, or have specific questions about your orders, Matlack Florist can help. Just send an email message to Customer Service