Frequently Asked Questions

Our hours and location

Monday through Friday 9:00am – 5:30pm 

Saturday 9:00am – 5:00pm 

Sunday (Garden Center Only) 10:00am – 3:00pm

Located at 210 N Chester Rd, West Chester, PA 19380

Can the recipient expect the exact same arrangement shown in the pictures?

If ordering a featured arrangement from our website, we will always do our best to use the flowers shown in the example arrangement. However, due to the perishable nature of fresh flowers, the colors of individual stems may differ, or a specific flower may be unavailable. To protect the look and value of the arrangement we may make substitutions of equal or greater value. Our design team uses their expertise to maintain the overall look and feel of the arrangement, considering shape, size, style, and color palette.

Balloon substitution may be necessary if being delivered to a hospital, as local hospitals do not allow latex balloons. Mylar balloons may be substituted for latex on some orders.

For green and blooming plants, similar plants may be substituted of equal or greater value.

Gourmet basket items may be substituted with an item of equal or greater value if necessary, to guarantee freshness and timely delivery.

Is there a minimum order for delivery?

There is a minimum delivery order of $40 of product for all deliveries. The cost of the merchandise must be at least $40 and then the applicable delivery charges will be applied for a total.

How does payment work?

We accept cash, check, and credit cards (Visa, American Express, Discover, or MasterCard).

You may make the payment in person in our store using cash, check, or credit card; or over the phone with our Customer Service Team by using your credit card.

Our online platform supports payment from most credit card companies.

Refund & Cancellation Policies

Gift items that are non-perishable may be returned for any reason for a full refund within 7 days of receipt of the item, provided the items are returned unopened with the original packing materials and tags. Please note that we can only refund shipping fees if the return is a result of our error. Otherwise, you will receive a refund for the full cost of the gift item, but we will be unable to refund the original shipping fee.

You may cancel your order at any time prior to delivery, unless your order is enroute or has already been delivered. Please call at 484-799-8056 for cancellation inquiries.

You will be notified via email once we have received and processed the return item, and you can expect your refund to the original payment method within 7-14 days of us receiving your return.

Do you do deliveries every day?

We deliver from Monday – Saturday. We deliver on Sundays for funeral services or special events only. Surcharges may apply on large, bulk, off hour, or other deliveries that require special attention.

What happens when the recipient is unable to accept the delivery?

Our drivers will make every attempt to deliver the flowers in person. If they are unable to deliver to the recipient, they will attempt to leave flowers with a person in the vicinity (co-worker, neighbor, etc.) or determine if there is a safe place to leave the arrangement, weather permitting. If the arrangement is left with someone else besides the recipient, or at the door, we will call the number provided for the recipient and inform them of where the arrangement was left to confirm the delivery with them. If we are unable to make the delivery, we will contact the recipient and set up a re-delivery or allow them to pick up at the store.

What are your delivery fees like?

Our delivery fees are based on distance from our store. The fees range from $12.95 to $24.95, with most being from $12.95 to $15.95. We do not include delivery costs in the price of our arrangements. This provides full value for our walk-in customers and customers who opt to pick up the arrangements at our store.

Deliveries are made from 9am to 4pm Monday through Saturday. If you want a delivery made by a specific time, we will do our best to accommodate your request. However, to guarantee a timed delivery there will be an additional fee charged. The fee is typically the same as the delivery fee. All funerals are excluded from this fee.

How can I change or cancel my order?

For any changes to your order or to cancel your order, please call our Customer Service Team at 610-431-3077.

Are the arrangements pet safe?

We know pets are very curious, and unfortunately love to chew/ingest pieces of our plants. While we love having fresh flowers and plants in our homes, several varieties can be harmful to our pet friends. To keep your pets safe, here is a list of the most common flowers and plants that may be harmful to dogs and cats. This list is not exhaustive, so we do recommend double-checking. If your pet ingests part of your arrangement or plant and you are concerned, please contact your vet!

Potentially toxic plants for households with pets: Aloe Vera, Azaleas, Amaryllis, Baby’s Breath (toxic to dogs but safe for cats), Begonia, Birds of Paradise, Bamboo, Carnation, Chrysanthemum, Cyclamen, Daffodils, Dieffenbachia, Eucalyptus, Ferns, Holly, Hyacinths, Hydrangeas, Irises, Ivy, Lilies, Mistletoe, Mother in Law’s Tongue/Snake Plant, Narcissus, Oleander, Peonies, Poinsettias, Poppies, Rhododendrons, Sago Palm, Tulips, Yesterday-Today-Tomorrow flowering shrub, Wisteria

What is your substitution policy?

Fresh Flowers: We are committed to delivering your floral arrangement on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the “look and feel” of the arrangement by considering the overall shape, size, style, and color combinations.

Balloons: Local hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.

Plants: For green and blooming plants, similar plants may be substituted of equal or greater value.

Gourmet Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary, to guarantee freshness and timely delivery.