Frequently Asked Questions
Our hours and location
Monday–Friday: 9:00am – 5:30pm
Saturday: 9:00am – 5:00pm
Sunday (Garden Center Only): 10:00am – 3:00pm
Located at 210 N Chester Rd, West Chester, PA 19380
Frequently Asked Questions
Can the recipient expect the exact same arrangement shown in the pictures?
If you order a featured design from our website, we do our best to match the photo as closely as possible. Because flowers are seasonal and perishable, specific blooms or exact shades may vary. When needed, we’ll make substitutions of equal or greater value to protect the look and quality of your arrangement.
Our designers preserve the overall “look and feel” by matching the style, shape, size, and color palette.
Plants: Green and blooming plants may be substituted with a similar plant of equal or greater value.
Gourmet baskets: Items may be substituted with equal or greater value to ensure freshness and timely delivery.
Balloons: Many hospitals do not allow latex balloons. If needed, Mylar balloons may be substituted.
What is your substitution policy?
Fresh flowers: Because of seasonality and availability, substitutions are sometimes necessary. We substitute with blooms of equal or greater value while preserving the overall design style and color palette.
Balloons: Hospitals often prohibit latex balloons. Mylar balloons may be substituted when required.
Plants: Similar plants of equal or greater value may be substituted as needed.
Gourmet baskets: Items may be substituted with equal or greater value to guarantee freshness.
Is there a minimum order for delivery?
Yes. Our minimum product subtotal for delivery is $40. Delivery fees are added at checkout based on distance.
Do you deliver every day?
We deliver Monday–Saturday. Sunday delivery is available for funeral services or special events only. Surcharges may apply for large, off-hour, bulk, or special-handling deliveries.
What happens if the recipient isn’t home to accept the delivery?
We always try to deliver in person. If the recipient isn’t available, we may:
- Leave the order with someone nearby (neighbor, coworker, front desk), or
- Leave it in a safe place when weather and circumstances allow.
If we leave the order with someone else or in a safe location, we’ll call the recipient using the phone number provided to share where it was left. If delivery can’t be completed, we’ll coordinate a re-delivery or pickup at the shop.
What are your delivery fees?
Delivery fees are based on distance from our shop and typically range from $12.95 to $24.95 (most are $12.95–$15.95). Delivery is not included in the arrangement price so pickup customers receive full product value.
Deliveries are typically made between 9am and 4pm, Monday through Saturday. If you need a timed delivery, we’ll do our best to accommodate. Timed delivery requests may require an additional fee (often equal to the delivery fee). Funeral deliveries are excluded from timed-delivery fees.
How does payment work?
We accept cash, check, and major credit cards (Visa, American Express, Discover, and MasterCard).
You can pay in-store, by phone with our Customer Service Team, or online through our website checkout.
How can I change or cancel my order?
To make changes or request a cancellation, please call our Customer Service Team at 610-431-3077.
Orders can be canceled any time before they are out for delivery or already delivered.
Refund & Cancellation Policy
Non-perishable gift items: May be returned within 7 days of receipt for a full refund if unopened and returned with original packaging and tags. Shipping fees are refundable only when the return is due to our error.
Cancellations: You may cancel your order prior to delivery unless the order is out for delivery or has already been delivered. Please call 610-431-3077.
Refund timing: Once a return is received and processed, refunds are issued back to the original payment method within 7–14 days.
Are your flowers or plants pet-safe?
Pets can be curious (and sometimes nibble). Some plants and flowers can be harmful to cats and dogs. If your pet ingests any plant material and you’re concerned, contact your veterinarian right away.
Common flowers and plants that may be toxic: Aloe Vera, Azaleas, Amaryllis, Baby’s Breath (toxic to dogs; generally considered safer for cats), Begonia, Birds of Paradise, Bamboo, Carnation, Chrysanthemum, Cyclamen, Daffodils, Dieffenbachia, Eucalyptus, Ferns, Holly, Hyacinths, Hydrangeas, Irises, Ivy, Lilies, Mistletoe, Snake Plant (Mother-in-Law’s Tongue), Narcissus, Oleander, Peonies, Poinsettias, Poppies, Rhododendrons, Sago Palm, Tulips, Wisteria.
This list isn’t exhaustive—if you have questions about a specific flower, call us at 610-431-3077 and we’ll help.
Valentine’s Day Flower FAQs
When should I order Valentine’s Day flowers?
Order as early as possible—ideally 1–2 weeks before February 14—for the best selection and preferred delivery dates. Limited last-minute and same-day options may be available while capacity lasts.
Do you offer same-day Valentine’s Day flower delivery?
Yes, same-day Valentine’s Day delivery is available while capacity allows. Due to high demand, availability is limited and may sell out quickly.
What areas do you deliver Valentine’s Day flowers to?
We deliver Valentine’s Day flowers throughout West Chester and surrounding communities. Delivery timing, availability, and fees vary by location and order volume.
What are the most popular Valentine’s Day flowers?
- Red and pink roses
- Mixed seasonal bouquets
- Tulips, ranunculus, and garden-style arrangements
- Romantic palettes with soft neutrals or deep reds
Our designers also create seasonal Valentine’s collections each year.
Do you only sell roses for Valentine’s Day?
No. Roses are classic, but we also offer modern, garden-style arrangements and seasonal mixes. If you want something unique, consider a designer’s-choice arrangement for the freshest available blooms.
Can I send Valentine’s Day flowers to a workplace or business?
Yes. We deliver to offices, hotels, and businesses. Please note that delivery timing cannot be guaranteed for business addresses on February 14 due to volume.
What happens if my recipient isn’t home?
If no one is available, we follow secure delivery guidelines whenever possible. Depending on the situation, we may contact the recipient or leave flowers in a safe location at our discretion.
Are Valentine’s Day flowers more expensive?
Valentine’s Day is the busiest floral holiday of the year, and wholesale flower costs typically increase due to demand. We offer a range of options at different price points while maintaining quality and design standards.
Can I customize a Valentine’s Day arrangement?
Customization may be available depending on flower availability. Ordering early gives you the best chance to request specific colors or blooms.
Do you deliver on February 14 even if it falls on a weekend?
Yes. Valentine’s Day deliveries are available regardless of the day of the week, though delivery windows may vary.
What if I forgot to order Valentine’s Day flowers?
It happens! We do our best to accommodate last-minute orders while inventory and delivery capacity allow. You can also visit the shop for ready-to-go flowers, plants, and gifts.
Sympathy & Funeral Flowers FAQs
What are appropriate flowers to send to a funeral in West Chester, PA?
Lilies, white roses, and chrysanthemums are the most appropriate flowers for funerals and memorial services. At Matlack Florist in West Chester, we create sympathy arrangements that include standing sprays, casket pieces, and smaller tribute bouquets. We offer same-day delivery to all West Chester area funeral homes and can customize any arrangement to reflect the personality and preferences of your loved one.
Can Matlack Florist deliver sympathy flowers directly to a funeral home?
Yes, Matlack Florist delivers sympathy arrangements directly to all funeral homes in West Chester, Downingtown, Exton, and throughout Chester County. We coordinate delivery timing with the funeral home to ensure your flowers arrive before the service. For same-day sympathy delivery, please place your order by 12 PM.
What should I write on a sympathy flower card?
Common sympathy card messages include "With deepest sympathy," "Thinking of you during this difficult time," or "In loving memory." Keep the message brief and sincere. Our team at Matlack Florist can help you choose the right words when you place your order by phone or in-store.
How much do funeral flower arrangements typically cost?
Matlack Florist offers sympathy arrangements at a range of price points, from small tribute bouquets to full casket sprays. Whether you need a modest gesture or a large standing spray, we work with every budget and can walk you through options when you call. Pricing depends on size, flower selection, and seasonal availability.
Custom Arrangements & Gifts FAQs
Can I order a custom flower arrangement from Matlack Florist?
Absolutely. Matlack Florist specializes in custom floral arrangements tailored to your color preferences, flower choices, and occasion. You can call us, visit our West Chester shop, or describe what you're looking for online and our designers will create something unique.
Does Matlack Florist sell gift baskets?
Yes, we carry a curated selection of gift baskets featuring gourmet snacks, chocolates, candles, and spa items. Gift baskets can be paired with fresh flower arrangements or sent on their own. They're available for pickup at our West Chester shop or delivery throughout Chester County. Seasonal options are updated regularly.
How far in advance should I order custom flowers?
For standard custom arrangements, 24 to 48 hours of advance notice is ideal. For large events, weddings, or arrangements requiring specific imported flowers, we recommend at least one to two weeks. That said, Matlack Florist accommodates last-minute requests whenever possible — call us and we'll do our best.
Flower Care & Plant Knowledge FAQs
How do I make fresh-cut flowers last longer?
To extend the life of fresh-cut flowers, trim the stems at a 45-degree angle, change the water every two days, and add the flower food packet included with your arrangement. Keep flowers away from direct sunlight, heating vents, and ripening fruit. With proper care, most arrangements from Matlack Florist last 7 to 10 days.
Which houseplants are easiest to care for?
Pothos, snake plants, and ZZ plants are among the easiest houseplants to maintain because they tolerate low light and infrequent watering. Matlack Florist carries all three along with other low-maintenance options at our West Chester shop. Our staff can recommend the best plant for your home's light conditions.
Are any common flowers toxic to cats or dogs?
Yes, several popular flowers including lilies, tulips, and azaleas are toxic to cats and dogs. Lilies are especially dangerous for cats. When you order from Matlack Florist, let us know you have pets and our designers will create a beautiful pet-safe arrangement using flowers like roses, sunflowers, and snapdragons.
Local Delivery & Service Area FAQs
What areas does Matlack Florist deliver to?
Matlack Florist delivers throughout the West Chester area including Downingtown, Exton, Malvern, Paoli, Wayne, Glen Mills, Media, and surrounding Chester County communities.
Does Matlack Florist offer same-day flower delivery in West Chester?
Yes, Matlack Florist offers same-day flower delivery in West Chester and nearby towns. To guarantee same-day delivery, place your order by 12 PM Monday through Saturday. We deliver to homes, offices, hospitals, funeral homes, and event venues throughout Chester County.
Can I pick up my order at Matlack Florist instead of having it delivered?
Yes, in-store pickup is always available at our West Chester location. Pickup orders can be placed online, by phone, or in person. We'll have your arrangement ready at your requested time. Choosing pickup also saves the delivery fee.
Wedding Flowers FAQs
Does Matlack Florist do wedding flowers?
Yes, Matlack Florist is a full-service wedding florist serving West Chester and the greater Chester County area. We handle everything from bridal bouquets and boutonnieres to ceremony arches and reception centerpieces. We recommend scheduling a free consultation at least three months before your wedding date.
How much do wedding flowers cost in the West Chester area?
Wedding flower costs vary based on the size of your wedding party, venue requirements, and which blooms are in season. A full-service package covering bridal bouquets, bridesmaid bouquets, boutonnieres, and ceremony pieces will naturally cost more than a bouquet-only order. Matlack Florist offers free consultations so we can build a plan that fits your vision and your budget.
What flowers are in season for weddings in Pennsylvania?
In Pennsylvania, spring weddings feature peonies, tulips, and ranunculus. Summer offers dahlias, garden roses, and hydrangeas. Fall brings chrysanthemums, marigolds, and sunflowers, while winter lends itself to amaryllis, anemones, and evergreen accents. Choosing in-season flowers keeps your budget lower and ensures the freshest blooms.
Prom & Seasonal Events Flowers FAQs
Can I order a prom corsage or boutonniere from Matlack Florist?
Yes, Matlack Florist creates custom prom corsages and boutonnieres every spring. You can choose colors to match your outfit, and we offer wrist corsages, pin-on corsages, and boutonnieres. We recommend ordering at least one week before prom to guarantee your preferred flowers and colors.
How much does a prom corsage cost in West Chester, PA?
Prom corsage and boutonniere pricing at Matlack Florist depends on flower selection and design complexity. Visit us in-store or call to place your order; we recommend ordering at least two weeks before prom to guarantee availability.
When should I order flowers for Mother's Day?
We recommend placing your Mother's Day order at least one week in advance to ensure the best selection and guaranteed delivery. Same-day delivery is available but limited during the Mother's Day rush.
Subscription Service FAQs
Does Matlack Florist offer a flower subscription service?
Yes, Matlack Florist offers flower subscription plans for homes and businesses in the West Chester area. You can choose weekly, bi-weekly, or monthly deliveries of fresh seasonal arrangements. Subscriptions are a popular option for offices, restaurants, and anyone who loves having fresh flowers at home. Contact us to customize your plan.
