About Us

Matlack Florist has been serving our local community since 1978. With passion and purpose, we strive to spread joy, every day, to everyone. Over the years, our teams’ endless creativity, curiosity, and commitment has led to what Matlack Florist is and stands for today: a small, family-owned business and responsible member of the community with an unwavering commitment to excellence. That commitment to excellence is reflected in our unmatched dedication to providing the absolute best quality flowers and plants, unique gifts and home décor, and customer service. It is the bedrock of our purpose to spread joy, every day, to everyone. No matter the occasion, our goal is to make every day and celebration just a little bit better and brighter. Matlack Florist has been recognized by our customers and community; recently being named Best Florist, Best Greenhouse, and Best Gift Shop in The Daily Local Readers’ Choice Best of Chester County; and the Best Florist and Best Wedding Florist in Main Line Today's Best of the Main Line and Western Suburbs!

Check our citation lists. You can find us in the following directories:
Issuu
Storeboard
OneWed
Eventective
Cybo

Leave a Review

Hours of Operation

Monday: 9:00 AM - 5:30 PM

Tuesday: 9:00 AM - 5:30 PM

Wednesday: 9:00 AM - 5:30 PM

Thursday: 9:00 AM - 5:30 PM

Friday: 9:00 AM - 5:30 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed (Outdoor Garden Center open 10:00 AM - 3:00 PM)

Holiday Hours

We are closed during the following national holidays: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day, and Christmas.

During the busy floral seasons of Thanksgiving, Christmas, Valentine's Day, and Mother's Day, we advise customers to place orders early to receive the best possible selection and service. We strongly recommend that customers place orders at least two days prior to each major holiday.

Contact Information

We accept orders on our website 24/7, and over the phone during our business hours. 

Phone: 610-431-3077 

Email: hello@matlackflorist.com

Our store location is:

210 N Chester Rd,
West Chester, PA 19380

Delivery Policy

Our standard delivery fees apply to orders for addresses anywhere in the U.S. or Canada. Please note that there may be additional charges for special time requests or rush deliveries. Also, for specific time requests, we will do our best to accommodate, but cannot guarantee exact times. Orders for delivery anywhere in the U.S. or Canada must be received before in the recipient's time zone to ensure same day deliveries. Orders received after will be delivered the following day. International orders (except to Canada) must be placed telephonically and generally require 48 hours for delivery. Please note that we cannot accept international orders online (except to Canada). Refund/Cancellation Policy To provide you with the best possible service, you can cancel your order at any time prior to delivery. However, if your order is enroute or delivered, we will be unable to cancel the order. You can call us at 610-431-3077 anytime to cancel an order. We will try our best to accommodate your request as long as your request meets our cancellation policy.

Refund / Cancellation Policy

To provide you with the best possible service, you can cancel your order at anytime prior to delivery. However, if your order is enroute or delivered, we will be unable to cancel the order.

You can call us at 610-431-3077 any time during business hours if you have a concern about your order. We will try our best to accommodate your request within the guidelines of our cancellation policy.

Returns: To provide you with the best possible service, you can return your order for replacement or refund.

Flowers & Perishable Products: If you are not fully satisfied with your gift, we will replace that product to your satisfaction. To receive the replacement product, please call us at 610-431-3077.

Specialty Gifts: Specialty gift items that are non-perishable may be returned for any reason, for a full refund (within 7 days of receipt of the item) provided the items are returned unopened with the original packing materials and documentation.

Please note that we can refund shipping fees only if the return is a result of our error. Otherwise, you will receive a full refund for the cost of the specialty gift item, but the original and return shipping fee will not be refunded. To return an item, please call us at 610-431-3077.

We'll notify you via e-mail of your refund once we have received and processed the returned gift item. You can expect a refund in the same form of payment originally used for the purchase within seven to fourteen days of our receiving your return.

Local Delivery Areas

Our Cities

West Chester, Frazer, Malvern, Paoli, Berwyn, Devon, Wayne, Radnor, Villanova, Bryn Mawr, Chester Springs, Downingtown, Exton, Chadds Ford, Cheyney, Glen Mills, Kennett Square, Newtown Square

Substitution Policy

Fresh Flowers: We are committed to delivering your floral arrangement on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the “look and feel” of the arrangement by considering the overall shape, size, style, and color combinations.

Balloons: Local hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.

Plants: For green and blooming plants, similar plants may be substituted of equal or greater value.

Gourmet Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary, to guarantee freshness and timely delivery.